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As a seasoned leadership coach with over 30 years of experience, I bring a wealth of insights, real-world expertise, and a mission to transform the world of work. My engaging passion for unlocking leadership potential promise to captivate your audience, making me an exceptional podcast guest.

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Empower leadership with Jim Saliba: Igniting growth, fostering inclusivity. Transforming the professional landscape, unlocking limitless potential.

Customer Service Academy

Customer Service Academy with Tony Johnson

September 11, 20231 min read




Tony Johnson|9/9/2023

In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience.

- When establishing your CX strategy, you have to understand your customers and what they need

- Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course.

- Giving your team a safe place to fail can help employees learn and understand how to move forward


https://www.igniteyourservice.com/podcast/episode/2000288a/140-leadership-mindset-for-growth-with-james-saliba

It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

SHOW LINKS: https://jamessaliba.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

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Music: http://www.bensound.com

James is a 30+ year veteran in the Software and Technology industry. He shares with you his years of experience and winning ways to become a successful leader, while becoming 'unstuck' from the overwhelming challenges that hold us back from complete success.

Jim Saliba

James is a 30+ year veteran in the Software and Technology industry. He shares with you his years of experience and winning ways to become a successful leader, while becoming 'unstuck' from the overwhelming challenges that hold us back from complete success.

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