🎙️ Explore Jim’s Media & Appearances

Conversations that cut the fluff and get real about leading without firefighting.

Jim has been featured on podcasts and panels sharing no-nonsense strategies to reduce firefighting, build true ownership, and lead strategically. Browse the interviews below to hear practical insights, honest stories, and leadership frameworks you can use right away.

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Customer Service Academy with Tony Johnson

Podcast

September 11, 2023•1 min read

Tony Johnson|9/9/2023

In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience.

- When establishing your CX strategy, you have to understand your customers and what they need

- Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course.

- Giving your team a safe place to fail can help employees learn and understand how to move forward

https://www.igniteyourservice.com/podcast/episode/2000288a/140-leadership-mindset-for-growth-with-james-saliba

It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

SHOW LINKS: https://jamessaliba.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Jim Saliba

James is a 30+ year veteran in the Software and Technology industry. He shares with you his years of experience and winning ways to become a successful leader, while becoming 'unstuck' from the overwhelming challenges that hold us back from complete success.

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